March 21, 2023
Global Communications Platform as a Service (CPaaS) Market

The Communications Platform as a Service (CPaaS) market was valued at USD 4,958.2 million in 2020 and is expected to be valued at USD 23,183.4 million by 2028, growing at a 22.4% CAGR between 2021 and 2028.

A communications platform as a service is a cloud-based delivery model that allows businesses to incorporate real-time communications capabilities, such as audio, video, and message, into business applications via application programming interfaces (APIs).

Market Overview

A communications platform as a service (CPaaS) is a specialized cloud-based communication platform that enables organisations to use certain communicator features without creating their own back-end infrastructure. The frequency with which clients engage increases the platform significantly because it assists firms in bringing new features into their systems. The basic goal of the communications network as a service is to provide consumers with high-quality communication. APIs have enabled additional features such as messaging, speech recognition, and video playback, to name a few.

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Growth Factors:

One of the main forces influencing the global communications platform as a service (CPaaS) market is the rise in smartphone usage. Also, during the forecast period, social media platforms like WhatsApp, Facebook, and WeChat will continue to grow and be major drivers of the global communications platform as a service (CPaaS) market.

CPaaS benefits include enhanced interactions between customers and agents, quicker installation, lower costs, automated interactions, more scalability and flexibility, and a worldwide reach.

As a result of significant improvements in cloud communication, such as enhanced flexibility, greater choice, and low-cost video solutions, people all over the world are adopting cloud communication solutions.

Key Market Players Competitive Landscape

Some of the noteworthy players in the global communications platform as a service (CPaaS) market are IMI connect, Message Bird, Telnyx LLC, Tele Sign Corporation, Mitel Networks Corporation, Infobip ltd., Vonage, Twilio Inc., Bandwidth Inc., Avaya Inc.

The Communications Platform-as-a-Service (CPaaS) Market is extremely competitive, owing to the presence of many small and large vendors operating in both domestic and foreign markets.

The Communications Platform-as-a-Service (CPaaS) Market is segmented as follows:

By Industry

Retail CPG




IT Telecom


By Enterprise Size


Large Enterprise

By Type

Customized Service

Standardized Service

By Region

North America

The U.S.




The UK




Rest of Europe

Asia Pacific




South Korea

Southeast Asia

Rest of Asia Pacific

Latin America



Rest of Latin America

Middle East Africa


South Africa

Rest of the Middle East Africa

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